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ITIL V3 Foundation Program Training
This course is designed to provide comprehensive coverage
of foundation concepts within the IT Infrastructure Library (ITIL) V3.
Participants explore the concepts of good practice in IT Service Management
based on the ITIL V3 Framework through lectures and practice exam questions.
ITIL is a set of best practices guidance that has become a worldwide-adopted
framework for Information Technology Services Management (ITSM) by many Public
& Private Organizations. Since early 1990, ITIL has been evolving from
focusing on functions and processes under versions one and two to focusing on
the full service lifecycle management under version three. In addition to the
existing benefits of aligning IT goals and objectives with the business,
improving quality and reducing cost of operation, ITSM and ITIL V3 now
emphasizes the following areas:
- Assistance in
transforming IT Service Management onto strategic business assets
- Assistance in
defining and managing the complete lifecycle of IT Service Management
Process
- Providing
guidance on the development of services strategy, the development of
service design, the transition of services from current to desired state,
the implementation and the continuous improvement of the those services
Course Objectives:
Upon
completion of the course, students will be able to:
- Explain the basics of ITIL v3
Service Lifecycle approach, service models and framework, ITIL common
language, processes definitions and relationships, benefits and goals
- Apply IT Service Management best
practices
- Prepare for the ITIL v3 Foundation
Certification exam
Course Audience:
- IT professionals interested in understanding the
content and concepts of the new ITIL V3, as well as understand the
differences with previous ITIL V2
- Executives and key stakeholders
- Process owners and managers
- Senior technical and operational staff
- IT professionals and consultants
- IT customers
Course Prerequisites:
- General
IT Knowledge
- Preferably
ITIL awareness
Duration: 3
days
Schedule: November 23 to 25, 2011
Time: 9am to 5pm
Venue: 10/Flr. EAA, 1006 Rufino Plaza 6784 Ayala Ave., Makati
City
Course Fee: Php 15,000.00 (Non-VAT)
Course
fee is inclusive of handouts, certificate, snacks and lunch. Please make
all checks payable to iMarket Events and Services, Inc..
Please
bring your laptop.
RSVP: Edil Despe
Telephone No: (632) 897-6391 loc 112
Email: poshmarketingservices@eventsatwork.com
Cancellation of registration should be
made seven working-days before the training date. Otherwise, 50%
of the training fee shall be charged. No show during the training shall
be charged 100% of the training fee.
You may also download the following:
Course
Outline
Speaker
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